Return and Refund Declaration

1. Warranty: All of our products come with a 1-year warranty for replacement or repair.

2. 30-Day Guarantee: Every order from us is backed by a 30-day return and refund guarantee, allowing you to return, request a refund, or request a replacement within 30 days of receiving your product.

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Policy Conditions and Requirements

1. Brand New Products: If your product is in brand new condition and within 30 days of purchase, you will receive a full refund. Please note that products cannot be returned if used, unless the product has quality issues.

2. Product Quality Issues:

   • Steps:

     1. Contact our Customer Service at osemallofficial@gmail.com

     2. Attach pictures or videos to illustrate the issue.

     3. Our Customer Service team will confirm the issue.

     4. We will provide you with the best solution.

   • Response Time: Within 1 business day.

   • Solution: After we receive and confirm the issue, a replacement will be sent within 3-5 business days or a full refund will be processed within 1-2 business days.

   • Shipping Costs: Customers will only be charged once for shipping (including returns). There will be no restocking fees.

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Unsatisfactory Product Issues

1. Return/Refund: We offer a return and refund service for products that are factory defective or incorrect in your shipment. We may also provide this service if you are simply not satisfied with the product.

2. Steps:

   1. Contact Customer Service at osemallofficial@gmail.com

   2. Provide details or explain why you are dissatisfied.

   3. Our Customer Service team will confirm the issue.

   4. Ship the item back to us.

   5. Once received and inspected, we will issue a full or partial refund.

   • Response Time: Within 1 business day after receiving the product.

   • Solution: The return should be shipped to our China, US, or Europe warehouse. After inspection, we will issue a full or partial refund within 1-2 business days.

   • Notice: You will be responsible for all shipping costs, including the original shipping charge.

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Wrong Product Issues

1. Steps:

   1. Contact Customer Service at osemallofficial@gmail.com

   2. Upload pictures or videos of the product for clarification.

   3. Our Customer Service team will confirm the error.

   4. We will provide you with the best solution.

   • Response Time: Within 1 business day.

   • Solution: The wrong product must be returned to our China, US, or Europe warehouse. After receiving and inspecting the item, we will send you the correct item within 3-5 business days or issue a full/partial refund within 1-2 business days.

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Policy Exclusions

The following products are not eligible for the 30-day return and refund policy:

1. Products not sold or distributed by OseMall

2. Products that have been worn, damaged, or contaminated.

3. Products stored or exposed to extreme conditions.

4. Unauthorized repairs, misuse, negligence, accidents, alterations, or improper installation.

5. Parts of complete product sets being returned individually.

6. Claims made more than 30 days after the item was received.

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Return Process

1. Include the Following Information in Your Return Package:

   • Order number and product SKU for the item(s) you are returning.

   • Shipping label (on the outside of the package).

   • A brief reason for the return.

   Note: Please email us with details and provide pictures or videos of the issue before returning the product. We will issue a refund after receiving and inspecting the returned item.

2. Return Address:

   • Contact our Customer Service before returning any items. We will not accept returns without prior approval.

   • Due to multiple warehouse locations, please verify the correct address with us via email before returning the item.

3. Return Fee:

   • Consumer-initiated returns: You will be responsible for the shipping cost.

   • Faulty products or incorrect shipments: You will not be responsible for shipping costs. We cannot provide return shipping labels, but we will reimburse you for return shipping after we receive the product.

   No restocking fees will be charged for returns.

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Conclusion

We strive to provide exceptional customer and technical support. If you have any questions or issues with our products, please don’t hesitate to reach out. We are committed to ensuring your satisfaction and will do our best to resolve any issues that arise.

For more assistance or information, please contact our Customer Service team at osemallofficial@gmail.com